Options for adding voice to Microsoft Teams

Voice-Enablement Options for Microsoft Teams

Seamless and simple — Direct Routing for Microsoft Teams™ gives you cost-effective, high-quality phone calls for your Microsoft Teams environment. 

Dialogue Connect Voice-Enablement Options for Microsoft Teams

Dialogue Connect offers multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft.

Microsoft Teams is a workstream collaboration tool bundled with Microsoft/Office 365 licensing. Its features include persistent individual/group instant messaging, presence, audio/web/video meetings, file sharing, and (optionally) Cloud PBX to replace or augment an existing phone system.

Microsoft partners with a large ecosystem of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft.


Direct Routing from Microsoft Teams

Direct Routing lets you phone anywhere from your Microsoft Teams environment Supports existing PBX dial plans and SIP analog gateways Management of your Microsoft Teams environment, including network and systems.

Teamwork Solution Components

Telephone Numbers: New and porting options

Global SBC and PSTN access

Coordinated dial plan with existing PBX and Skype for Business (SfB) or Teams

Local TDM and SIP PSTN access support

Emergency Services: e911 and advanced 911 options.


Microsoft Operator Connect

Operator Connect is the more recent addition to Microsoft’s list of solutions for calling functionality. The platform aims to enable enterprises to choose their own Teams PSTN carrier

similar to direct routing. With operator connect, the focus is on using a PTSN service via a managed service model rather than handling things on your own through direct routing. 

With Operator Connect for Microsoft Teams, IT groups will be able to connect to their provider and assign numbers to their users through a Teams admin dashboard “Operators” tab. This means there’s no need for any telephony expertise or carrier negotiations. If you already have a relationship with one of Microsoft’s many Operator Connect partners, you can maintain that relationship going forward.

Operator Connect is part of Teams’ commitment to delivering sensational calling experiences to suit every kind of company. The operator-managed system makes it easier to bring your operator into Teams with minimal headaches. You also get benefits like:

•           Access to existing operator contractors, so you can minimise costs

•           Quick and easy deployment, as it only takes minutes to connect and assign phone numbers to users. You can do everything in the Teams admin centre

•           Operator-managed infrastructure in Operator Connect means that your SBC and PSTN calling service technologies are managed by operators, reducing hardware requirements

•           Enhanced reliability and support from operators such as excellent guidance, shared service level agreements, and more 



Microsoft is a Trusted leader in Unified Communications

200 Million meeting users in a single day

75 Million Teams daily active users

4.1 Billion meeting minutes (Apr 2020)

Leader in Gartner's 2019 UCaaS Magic Quadrant report

Leader in Gartner's 2019 Meeting Magic Quadrant report

Leader in The Forrester Wave Unified Communications-as-a-Service