The people and story behind the success of Dialogue Connect
One of North America's leading collaboration and unified communications as a service providers, Dialogue Connect processes more than 400 million minutes of collaboration services a year for over 4000 companies and resellers across North America. We have a partner network with over 1,900 dedicated employees who understand unified communication solutions and know how to make it work for you.
Dialogue Connect is a privately owned company that was launched in August 2004. The administrators of the company have a combined 50 years of telecom and unified communication services experience. We maintain the tradition of innovation, stability and strength of our partner network. We also proudly continue the culture of giving back to the communities where our employees work and live, as well as support our customers in many worthy causes. We deliver innovative technology, operational excellence and unparalleled customer service to companies of all sizes. Our goal is to exceed our clients’ audio, web and unified communications expectations.
One source for all your unified communication needs
Dialogue connect is your single point of contact for UCaaS, CCaaS, SD-WAN ,Audio, Web collaboration, and Video conferencing solutions. As your one source in an industry of constant change, Dialogue is leading the way with innovation. A relationship with Dialogue not only improves your satisfaction and ease of communication today, but will also ensure a superior value proposition for the future.
The Dialogue Difference
Dialogue Connect a Technology (Trusted) Advisor?
What does Agent of Record (AoR) mean? And why should I allow Dialogue Connect to be our Agent of Record?
Dialogue Connect is an “Agent” for hundreds of technology companies. Allowing Dialogue Connect to be the Agent of Record allows us to make a small commission from the technology company if our clients contract for services with that vendor. NOTE – This does not affect the pricing our client receives. The contract signed with the vendor is the same. Support from the vendor is the same. Dialogue Connect effectively replaces the local sales rep. This is similar to how an insurance broker works.
Why do technology companies prefer to sell their solutions through the channel instead of through their own sales reps?
The channel is less expensive for tech companies to administer than having to recruit, interview, hire, onboard, manage, pay, provide benefits to, provide internal IT for, and ultimately offboard sales reps constantly. This is one of the single biggest pain points for tech companies today. Selling through the channel solves this.
Revenue retention is higher through the channel then through direct sales reps
I don't want to lose control of the process of selecting a vendor. Why do I need Dialogue Connect?
You won’t lose control. Our clients ultimately make the decision on who/what to buy. Our clients control the process and how Dialogue Connect resources and time are deployed. Most of our clients lack the internal IT resources needed to intensively evaluate hundreds of solutions from different providers and need technology advisors to tackle a marketplace’s worth of solutions and boil it down.
What does it cost to work with Dialogue Connect? How do you charge for your services?
Our engineering, project management, and professional services charge is waived if the client selects Dialogue Connect as the Agent of Record for the winning bidder. See the Agent of Record question above for more information on this.
We can write our own RFP. Why do I need Dialogue Connect ?
Most RFPs that clients write are terrible. Sorry. We know what questions you should be asking, what to ignore, and what vendors should be included in the process.
What value does Dialogue Connect provide to organizations evaluating new technology?
Time and resources saved from :
having your internal staff research, evaluate, and document all the possible solutions in the market.
- Meeting with many sales reps multiple times
- Creating a C-level facing document justifying decisions
- Project managing vendors
- Unbiased expertise from technologists who have studied the market, know the subject matter, and can capably guide our clients to the right decisions
- Peace of mind knowing that your organization picked the right technology from the right provider
- Reduced costs
- Professional project management to ensure timely and accurate installations
What is the Dialogue Connect business model? Is Dialogue Connect a reseller of services?
Dialogue Connect is not a reseller. You will not receive a bill from Dialogue Connect for any services beyond the unlikely event that you engage with us and Dialogue Connect is not named the Agent of Record for the engagement. See question 5 above for more info on this.
How do I know that you won't recommend solutions with high commissions?
Because that’s a terrible way to run a business and is incredibly short-sighted. We grow our business based on a land-and-expand strategy coupled with word of mouth. If our clients procure solutions through Dialogue Connect that benefit Dialogue Connect the most, our ability to land-and-expand is put in serious jeopardy and the chances of our clients spreading the word about Dialogue Connect are all but eliminated.
Are you biased towards any vendors? How can companies trust you?
- We are biased against vendors that have not performed well for Dialogue Connect clients. When Dialogue Connect makes a recommendation, factors not visible to the client, like the satisfaction of other Dialogue Connect clients with that vendor go into our recommendations.
- We have a 17 year track record of making the right recommendations for our clients. From 2016 to 2020, our company is in full expansion with nothing more than organic growth. Our growth is a testament to the fact that we are doing the right things for our clients.
As a Dialogue customer, you will benefit from working with a company with a combined 50 years of experience and from the expertise of our people, who know how to help grow your business.